Professional Communication and Conflict Resolution
This Professional Communication and Conflict Resolution assignment will be a reflection on your thoughts and views about appropriate communication to resolve conflict. In surgical services, it is not uncommon to come across conflict in the workplace. It is a dynamic workplace with frequent, urgent demands that are not felt by most other departments in the healthcare facility. Resolution can only be achieved through professionalism and appropriate conflict resolution techniques. Communication delivered with respect and professionalism will hopefully end with a positive result.
This paper will allow you the opportunity to research communication techniques and skills in conflict resolution that involve healthcare settings. Reflect on why or why not the etiquette and techniques you researched would or would not work in the surgical services workplace.
In your closing paragraph, you will include a mock email written to your course instructor as if they were in the role of your immediate supervisor. Please address them accordingly, as you detail the situation, why you see this as an issue, and finally, what you think an appropriate and serious resolution might be. Please sign your mock email in the manner that you would expect a professional to do so. This is an assignment that will highlight your new knowledge you have taken into consideration as well as your accumulated life skills when communicating with others. Reflect on what you have learned and how you will apply this to your career.
- Word count minimum of 400.
- Standard APA formatting.
Example: An example of a conflict might be an ethical dilemma with an unnecessary waste of supplies you feel is occurring and is adding to the rising cost of healthcare.
Perhaps you wish to discuss a workplace conflict with your supervisor that involves a coworker. This conflict may or may not be directly related to the job and responsibilities. It may have to do with your coworker not respecting your personal property at work ( such as taking your personal items from the staff lounge, and you feel this conflict needs to be addressed.
Estimated time to completion: 1 hour